Frequently Asked Questions

Have questions about our products, shipping, returns, or how to choose the right item? Start here. If you still need help, contact us at evan@nutritionelements.com and we’ll help point you in the right direction.

Product Questions

What does Nutrition Elements sell?

Nutrition Elements offers wellness products made to support everyday routines, including CBD products, THC products, mushroom supplements, gummies, tinctures, topicals, bath products, and pet wellness products.

Our products are organized around the way people shop for support, including sleep, calm, stress, focus, energy, recovery, pain relief, daily wellness, and pet care.

How do I know which product is right for me?

Start with how you want to feel.

If you’re looking for nighttime support, start with our Sleep products. If you want calm during the day, shop Calm + Stress. For mental focus, look at Focus products. For sore muscles or body discomfort, start with Recovery + Pain. For daily routines, explore Daily Wellness.

You can also shop our bundle stacks if you want a simple routine built around a specific goal.

What are bundle stacks?

Bundle stacks are curated product combinations built around a specific wellness goal. Instead of guessing which products work well together, each stack gives you a simple routine based on a concern like sleep, calm, focus, recovery, energy, or daily wellness.

Are your products natural?

Many of our products are made with plant based ingredients, hemp derived compounds, mushroom extracts, botanicals, and other wellness focused ingredients. Each product is different, so we recommend reviewing the product details and ingredient list before purchasing.

Are your products third party tested?

Yes, products that require testing include lab reports or Certificates of Analysis when available. These reports help confirm product potency, cannabinoid content, and quality standards.

What is a Certificate of Analysis?

A Certificate of Analysis, often called a COA, is a lab report that shows what is in a product. For hemp derived products, this can include cannabinoid levels, THC content, and other testing details.

Where can I find lab results?

Lab results may be available on the product page, through a QR code on the product packaging, or by contacting our team at evan@nutritionelements.com.

Do your products contain THC?

Some products contain THC, and some do not. Each product page should clearly state whether the product contains THC, CBD, or other cannabinoids.

Always review the product details before purchasing, especially if you are avoiding THC.

Do your CBD products get you high?

CBD products are not intended to create an intoxicating high. Products that contain THC may create intoxicating effects depending on the serving size, product type, your tolerance, and your body.

What is the difference between CBD and THC?

CBD is a non intoxicating hemp compound commonly used in wellness routines. THC is an intoxicating hemp compound that can create noticeable effects, especially at higher serving sizes.

Some products are CBD only. Others may include THC, CBD, or a blend of cannabinoids.

What does full spectrum mean?

Full spectrum hemp products may contain multiple cannabinoids, terpenes, and naturally occurring hemp compounds. Depending on the product, full spectrum formulas may include trace amounts of THC.

What does broad spectrum mean?

Broad spectrum hemp products may contain multiple hemp compounds but are typically made without detectable THC. Always check the product details and lab report to confirm.

What does THC free mean?

THC free means the product is made without detectable THC based on testing standards. If you need to avoid THC completely, review the product’s COA before use.

THC Product Questions

Do I need to be 21 or older to buy THC products?

Yes. Products containing THC are intended for adults 21 and older.

Can THC products make me feel high?

Yes. THC can create intoxicating effects. Effects vary by product, serving size, tolerance, body weight, metabolism, and whether you have eaten recently.

How long do THC edibles take to work?

THC edibles can take longer to feel than inhaled products. Many people begin to feel effects within 30 minutes to 2 hours, but timing can vary. Start with a low serving and wait before taking more.

How long do THC effects last?

THC effects can last several hours. Edibles may last longer than other product types. Plan accordingly and do not drive or operate machinery after using THC products.

Can I drive after using THC?

No. Do not drive, operate machinery, or do anything that requires full attention after using THC products.

Will THC show up on a drug test?

THC may show up on a drug test. If you are tested for THC for work, athletics, legal reasons, or any other reason, avoid THC products.

Can I travel with THC products?

Travel laws vary by state, product type, and destination. We do not recommend traveling with THC products unless you have confirmed that it is legal where you are going and where you are traveling through.

Can I mix THC products with alcohol?

We do not recommend mixing THC with alcohol. Combining the two can increase impairment and unwanted side effects.

What should I do if I take too much THC?

Stay calm, drink water, eat a light snack, and rest in a safe place. Effects should pass with time. If you feel severely unwell or are concerned about your symptoms, seek medical help.

CBD Product Questions

What is CBD used for?

Customers commonly add CBD to their wellness routine for calm, recovery, sleep support, daily balance, or topical relief. CBD products are not intended to diagnose, treat, cure, or prevent any disease.

How do I take CBD tinctures?

CBD tinctures are typically taken by placing the serving under your tongue, holding briefly, and swallowing. Always follow the directions on the product label.

How do I use CBD gummies?

Apply the topical directly to the area you want to target. Follow the product label for application instructions and do not apply to broken or irritated skin unless the product specifically says it is safe to do so.

Can CBD make me sleepy?

Some people feel relaxed after taking CBD, while others do not feel sleepy. Products made for sleep may include additional ingredients that are intended for nighttime use.

Can I take CBD every day?

Many customers use CBD as part of a daily wellness routine. Always follow the serving instructions and talk to a healthcare professional if you have questions about long term use.

Mushroom Product Questions

What mushroom products do you carry?

Nutrition Elements may offer mushroom products such as mushroom capsules, mushroom coffee, tinctures, or blends designed for focus, energy, daily wellness, or immune support.

What is Lion’s Mane commonly used for?

Lion’s Mane is commonly used in wellness routines focused on mental clarity and focus. Results vary by person, and it is not intended to diagnose, treat, cure, or prevent any condition.

What are mushroom supplements?

Mushroom supplements are products made with functional mushrooms or mushroom extracts. They are often used as part of daily wellness routines for focus, energy, balance, or general support.

Do mushroom products contain THC or CBD?

Not always. Mushroom products and hemp products are different categories. Check the product page to see whether a mushroom product contains THC, CBD, or no cannabinoids.

Can I take mushroom products with CBD or THC?

Some customers combine mushroom supplements with hemp products, but every body is different. Review each product label and talk to a healthcare professional if you take medication or have health concerns.

Sleep, Calm, Focus, Energy, and Recovery

Which products are best for sleep support?

Start with products in the Sleep Support category. These may include sleep gummies, tinctures, THC sleep products, CBD sleep products, or bundle stacks built for nighttime routines.

Which products are best for calm and stress?

Start with Calm + Stress products. These are designed for customers looking for daily calm, mood support, or a more relaxed routine without overcomplicating their wellness lineup.

Which products are best for focus?

Start with Focus products, especially mushroom products, Lion’s Mane, or other formulas made for daytime mental support.

Which products are best for energy?

Start with Energy products or daily wellness formulas that fit into your morning routine. If you are sensitive to stimulants, review the product label carefully before use.

Which products are best for pain relief or recovery?

Start with Recovery + Pain products. These may include CBD topicals, roll ons, muscle creams, bath products, or bundles built for targeted body support.

Can I use more than one product at a time?

Yes, many customers build routines with more than one product. For example, someone may use a focus product in the morning, a topical after physical activity, and a sleep product at night. Start slowly when combining products, especially if any product contains THC.

Serving Size and Usage

How much should I take?

Follow the suggested serving size listed on the product label. If you are new to CBD, THC, mushrooms, or any wellness product, start low and increase only if needed.

Why should I start low?

Starting low helps you understand how your body responds. This is especially important with THC products, since effects can feel stronger than expected and may take time to appear.

Can I take more than the suggested serving?

Do not exceed the suggested serving unless directed by a healthcare professional. Taking more does not always mean better results, especially with THC products.

How long does it take to feel results?

Timing depends on the product type. Gummies and edibles may take longer to feel. Tinctures may be felt sooner by some customers. Topicals are applied directly to the body and may feel different depending on the formula.

Should I take products with food?

Some products may be better tolerated with food. THC edibles can feel stronger or different depending on whether you have eaten. Follow the product label and use caution.

Can I use these products in the morning?

Some products are made for daytime use, while others are better for nighttime. Energy, focus, and daily wellness products usually fit morning routines. Sleep products are intended for evening or nighttime use.

Can I use these products at night?

Yes, if the product is appropriate for nighttime use. Sleep products, calming products, and bath products may fit well into an evening routine.

Safety and Wellness

Are Nutrition Elements products safe?

Our products are made with quality and customer experience in mind. That said, every body is different. Read labels carefully, follow serving instructions, and speak with a healthcare professional if you have questions.

Who should avoid THC products?

Do not use THC products if you are under 21, pregnant, nursing, planning to drive, operating machinery, subject to drug testing, or unable to use THC legally.

Should I talk to my doctor before using these products?

Yes, especially if you are pregnant, nursing, taking medication, managing a medical condition, or have concerns about hemp, THC, CBD, mushrooms, or other ingredients.

Can I use these products while pregnant or nursing?

We do not recommend using CBD, THC, or mushroom supplements while pregnant or nursing unless directed by a healthcare professional.

Can I give these products to children?

No. Adult hemp, THC, CBD, and mushroom products should be kept away from children. Products containing THC are intended for adults 21 and older.

Can pets use human CBD or THC products?

No. Do not give your pet a product made for humans unless directed by a veterinarian. THC can be unsafe for pets. Use only products specifically made for pets and follow the label directions.

How should I store my products?

Store products in a cool, dry place away from heat, light, children, and pets. Gummies and soft products may be sensitive to heat.

What happens if my product melts?

Some gummies and soft products can melt or soften if exposed to heat during shipping or storage. If your product arrives damaged, contact us with your order number, a description of the issue, and photos.

Pet Product Questions

Do you offer pet products?

Yes, Nutrition Elements offers pet wellness products designed specifically for dogs or cats.

Can pet products contain THC?

Pet products will not contain intoxicating THC unless specifically formulated and legally permitted, but you should always review the product details before use. Do not give pets human THC products.

How do I choose a pet product?

Start with your pet’s size, age, needs, and comfort level. Always follow the product label and talk with your veterinarian if your pet takes medication or has health concerns.

Can I give my dog CBD every day?

Some pet owners use pet CBD products as part of a daily routine. Follow the product directions and speak with your veterinarian for guidance.

Can I use human CBD oil for my pet?

We do not recommend giving human CBD products to pets. Pet products are formulated with pets in mind and should have serving guidance based on animal use.

Ingredients and Allergens

Where can I find ingredients?

Ingredients are listed on each product page and on the product packaging.

Are your products vegan?

Some products may be vegan, while others may not be. Check the product details for each item.

Are your products gluten free?

Some products may be gluten free, but not every product is the same. Review the product page, packaging, and ingredient list before purchasing.

Do your products contain sugar?

Some gummies and edible products may contain sugar or sweeteners. Check the ingredient list for each product.

Do your products contain common allergens?

Some products may contain or be made near common allergens. Always read the ingredient list and packaging before use if you have allergies or sensitivities.

Orders and Payment

How do I place an order?

Add the products you want to your cart and follow the checkout steps. You’ll receive an order confirmation email after your order is placed.

Can I change my order after it is placed?

Contact us as soon as possible at evan@nutritionelements.com. We cannot guarantee changes once an order has been processed, packed, or shipped.

Can I cancel my order?

Contact us as soon as possible. If your order has already been processed or shipped, we may not be able to cancel it.

What payment methods do you accept?

Available payment methods are shown at checkout.

Why was my payment declined?

Payments may be declined for several reasons, including billing address mismatch, card restrictions, insufficient funds, or bank security settings. Contact your card provider for more details.

Do you charge sales tax?

Sales tax may be calculated at checkout based on your shipping address and the products in your order.

Shipping and Delivery

Where do you ship?

Shipping availability may vary based on product type, state laws, carrier rules, and order details. Some CBD or THC products may not be available in every location.

Do you ship THC products to every state?

No. THC shipping availability depends on state laws and product eligibility. If a product cannot be shipped to your address, you may be restricted during checkout.

How long does shipping take?

Shipping times vary based on order processing, carrier speed, destination, holidays, and weather. You’ll receive tracking information once your order ships.

How do I track my order?

Use the tracking link in your shipping confirmation email. If you did not receive tracking, contact us with your order number.

My tracking says delivered, but I don’t have my package. What should I do?

First, check nearby doors, mail areas, package lockers, and with neighbors. If you still cannot find it, contact the carrier and then reach out to us with your order number.

What happens if my package is lost?

Contact us at evan@nutritionelements.com with your order number and tracking information. We’ll review the issue and help determine the next step.

What if my package arrives damaged?

Contact us with your order number, a description of the issue, and photos of the damaged product and packaging. We’ll review the situation and do our best to help.

Do you offer local pickup?

If local pickup is available, it will appear as an option at checkout. Availability may vary by product and location.

Returns, Refunds, and Exchanges

What is your return policy?

All purchases made through Nutrition Elements are considered final sale. We do not offer automatic returns, refunds, or exchanges once an order has been placed.

What if my order arrives damaged?

If your order arrives damaged, contact us at evan@nutritionelements.com. Include your order number, a description of the issue, and photos if available.

What if I am not satisfied with my product?

We want to hear from you. While we are not obligated to accept returns or issue refunds, we review each situation on a case by case basis and do our best to provide a fair resolution.

Do you offer refunds?

Refunds are not automatic. Any refund, replacement, store credit, or other accommodation is provided at the sole discretion of Nutrition Elements.

Do you offer exchanges?

We do not offer automatic exchanges. Contact us if there is an issue with your order and we’ll review the situation.

Can I return an opened product?

Opened products are generally not eligible for return. Contact us if there is a quality issue, damage issue, or another concern with your order.

Discounts, Rewards, and Promotions

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Do you offer discount codes?

We may offer discount codes or promotions from time to time. Availability may vary by product, promotion, and date.

Why isn’t my discount code working?

Discount codes may have restrictions, expiration dates, product exclusions, or order minimums. Double check the code and review the promotion details.

Can I use more than one discount code?

Discount stacking depends on the promotion and checkout settings. Some discounts cannot be combined.

Subscriptions

Do you offer subscriptions?

Yes, eligible products will show subscription options on the product page.

How do subscriptions work?

Subscriptions allow you to receive selected products on a recurring schedule. You can choose the available delivery frequency during purchase.

Can I change my subscription?

If subscriptions are available, you can manage your subscription through your customer account or subscription portal.

Can I pause or cancel my subscription?

Subscription settings depend on the product and subscription program. Log into your account or contact us for help.

Will I be notified before my subscription renews?

If subscription notifications are enabled, you may receive an email before renewal. Check your account and email settings for details.

Account Support

Do I need an account to place an order?

You may be able to check out as a guest, depending on site settings. Creating an account can make it easier to view orders and manage future purchases.

How do I create an account?

Use the account icon or login link on the website and follow the prompts.

I forgot my password. What should I do?

Use the password reset option on the login page.

How do I view my order history?

Log into your account and visit your Orders section.

How do I update my email or shipping address?

Log into your account if available, or contact us for help. If you need to update an active order, contact us as soon as possible.

Wholesale and Partnerships

Do you offer wholesale opportunities?

Yes. If you are interested in wholesale opportunities, please complete the wholesale form on our website or contact us directly.

Who can apply for wholesale?

Retailers, wellness shops, specialty stores, gyms, studios, clinics, and other qualified businesses may apply.

How do I apply for wholesale?

Complete the wholesale form with your business information. Our team will review your submission and follow up if it looks like a fit.

Do you offer bulk pricing?

Bulk or wholesale pricing may be available for approved partners.

Can I sell Nutrition Elements products in my store?

Approved wholesale partners may be able to carry Nutrition Elements products. Contact us to learn more.

Contact and Customer Support

How do I contact Nutrition Elements?

Email us at evan@nutritionelements.com.

What should I include when contacting support?

Please include your order number, the email used at checkout, a description of the issue, and photos if the product arrived damaged.

How quickly will you respond?

We do our best to respond as soon as possible during normal business hours.

Can you help me choose a product?

Yes. Tell us what type of support you’re looking for, whether you want THC or THC free options, and any product preferences you have.

Can you give medical advice?

No. We cannot provide medical advice. Our team can help explain products, ingredients, and usage directions, but you should speak with a healthcare professional for medical questions.

Compliance and Legal

Are these products intended to treat medical conditions?

No. Nutrition Elements products are not intended to diagnose, treat, cure, or prevent any disease.

Are your statements reviewed by the FDA?

Statements about dietary supplements and hemp products have not been evaluated by the FDA unless specifically stated. Always read product labels and use products as directed.

Are THC products legal everywhere?

No. THC laws vary by state and location. Product availability may depend on your shipping address and local regulations.

Can I buy THC products if I am under 21?

No. THC products are intended for adults 21 and older.

Should I keep these products away from children and pets?

Yes. Keep all CBD, THC, mushroom, supplement, and wellness products away from children and pets. THC products should be stored securely.

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